Account & login problems
Cobra supports email/password and Google sign-in. If a new email account cannot sign in, check your inbox (and spam) for the confirmation link — accounts are only active once confirmed. You can resend the confirmation from the sign-in screen. Forgotten passwords and sign-in failures should be reported to support with the email address you used.
Scan problems
Scanning needs a signed-in account. Take or choose a straight, well-lit photo of the front and the back. If a scan fails, retry with less glare and the whole card in frame. Photo clean-up runs separately from identification, so an enhancement failure does not block a scan.
Card identification corrections
Identification is AI-assisted and always editable. On the Confirm card details step you can change player, set, parallel, serial number, card number and every flag before saving. Card details can also be edited later in your Vault.
Vault problems
If a card image does not appear, it may not have finished uploading — Cobra reports failed uploads rather than hiding them, so re-add the photo from the card. Cost basis, sale figures and profit are calculated from the values you enter, so check those fields first if a number looks wrong.
Deleting your account
Go to Settings → Delete Account. Deletion is permanent: it removes your Vault, card photographs, pre-grades, valuations, players, models, alerts, portfolio history, profile and sign-in account.
Contacting support
Email support@cobrascanandvault.com with your account email and a short description of the problem. Screenshots help.